Refund policy

Return & Refund Policy

We accept returns within 14 days of delivery.

To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging

Non-returnable items:
- Personalized or custom products
- Items marked as final sale

Refunds:
Once we receive and inspect your return, we will notify you.
If approved, your refund will be processed within 5–10 business days.

Return shipping:
Customers are responsible for return shipping costs unless the item is defective or damaged.

Damaged or wrong items:
If you receive a damaged or incorrect item, please contact us within 48 hours with photos, and we will resolve the issue.

Contact:
support@charmify.store